INTRODUCING OUR NEW WEBSITE

RETURNS & EXCHANGES

Requests for returns will only be accepted on goods that are unused with original tags.

All printed art works are editioned works, made-to-order, and as such all sales are final - no refunds or exchanges are offered on these pieces. Please note that computer, tablet and phone screens can differ and affect colours. To view our collection please contact the team at Greg Natale Flagship Store.

Requests for online store returns will be assessed up to 14 days from date of purchase as indicated on the purchase receipt.

Approved return requests will be honoured with a shop.gregnatale.com e-voucher credited to the same value of the returned goods.

Before sending any items contact store@gregnatale.com to request an RMA number.

Approved requests will be issued an RMA number and instructions for returning goods.

Greg Natale Product Design Pty Ltd cannot receive or process a return without an RMA number.

Damages must be reported to Greg Natale Product Design Pty Ltd within 48 hours of receipt.

All shipping charges are non-refundable nor credited.

A condition of sale items and special promotions is that these are not available for return or exchange.

Ensure all items and their packaging are adequately protected when returning as any damage will be the customer's responsibility and may result in a restocking fee.

Please allow up to 5 business days from the date we receive your return into our warehouse for it to be processed.

All return requests will be processed in the order that they were received. Processing returns will only commence once the returned goods have been received by Greg Natale Product Design Pty Ltd.

Returns must be sent via a traceable postage or courier service with a tracking number. Greg Natale Product Design Pty Ltd is not responsible for packages lost in transit if a tracking number is not provided for returns.

Please note that all return shipping charges are the customer's responsibility excluding shipping errors made by Greg Natale Product Design Pty Ltd or one of its shipping or courier partners.

Please contact Greg Natale Product Design Pty Ltd at store@gregnatale.com if you have any questions regarding our returns policy.
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