Greg Natale

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Greg Natale Returns & Shipping

RETURNS AND EXCHANGES

  • Requests for returns will only be accepted on goods that are unused, and in original unopened packaging with original tags.
  • Requests for returns will be assessed up to 14 days from date of purchase as indicated on the purchase receipt. 
  • Approved returns requests will be honoured with a shop.gregnatale.com e-voucher credited to the same value of the returned goods.
  • Before sending any items contact store@gregnatale.com to request an RMA number.
  • Approved requests will be issued an RMA number and instructions for returning goods. 
  • Greg Natale Product Design Pty Ltd cannot receive or process a return without an RMA number.
  • Damages must be reported to Greg Natale within 48 hours of receipt.
  • All shipping charges are non-refundable.
  • A condition of sale items is that these are not available for return or exchange.
  • Ensure all items and their packaging are adequately protected when returning as any damage will be the customer’s responsibility and may result in a re-stocking fee.
  • Please allow up to 5 business days from the date we receive your return into our warehouse for it to be processed.
  • All return requests will be processed in the order that they were received. Processing returns will only commence once the returned goods have been received by Greg Natale Product Design Pty Ltd
  • Returns must be sent at via a trackable postage or courier service. Greg Natale Product Design Pty Ltd is not responsible for packages lost in transit if a tracking number is not provided for returns.
  • Please note that all return shipping charges are the customer’s responsibility excluding shipping errors made by Greg Natale Product Design Pty Ltd or one of its shipping or courier partners.
  • Please contact Greg Natale Product Design Pty Ltd at store@gregnatale.com if you have any questions regarding our returns policy.
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